ServiceNow Portal Upgrade – Incident/Request Tracking

资讯科技署欣然宣布，我们即将推出新的自助服务入门网站ServiceNow。  新的门户将允许您在一个方便的地方为所需的技术服务创建事件和请求。 This new release will be rolled out on Friday, October 21, 2022.

From the self-service portal, you will be able to do the following:

• Submit an incident to Information Technology, local academic technology teams, Human Resources, Finance and Treasury, and Red Hawk Central (Please do not submit multiple tickets for the same request)

• Utilize our Service Catalogs for requests for access to applications like Banner or request new equipment

• Check your equipment status and request new/replacement assets

• Find items on our knowledge base

• Request audio-visual or computer loaner equipment

Here’s an image of how the new landing page will look.  We’re hoping that this new interface will provide a better user experience while improving service response times.

• Access Self-Service Portal

• User Guide for Self-Service Portal